FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Q: Are you a trading company or a manufacturer?

A: We are one of China leading RO membrane manufacturers since 2008, with our OWN auto rolling line and OWN RO flat sheet making line!

Q: How to get free samples?

A: We can provide a 50GPD or 75GPD sample for free, but you need to bear the freight. If you want other types of RO membranes, we can also provide you with a sample discount. Looking forward to your inquiry.

Q: Where is your factory? How can I visit?

A: We located in Zhenjiang city of Jiangsu Province, which is west of Shanghai, 1.5 hours by express bullet train available every 30 minutes.

Q: Can we OEM from your factory?

A: Yes. Normally, we export under our brand name HID. If you have any request, we also provide OEM, ODM service.

Q: Can I get some samples? Can I place small order before bulk purchase?

A: We’re glad to provide free sample, trial order welcome for first time, please kindly contact us.

Q: How can I place order? How can I pay you?

A: You can contact us by email about your order details, or place order on line. After you confirm our PI, we will request you to pay. T/T (Citibank) and Paypal, Western Union are the most usual ways we are using.

Q: How long is your delivery time?

A: Generally it is 3-5 days if the goods are in stock. Or it is 7-15 days if goods are not in stock, it is according to quantity.

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